1. Return time and conditions: We are committed to providing a flexible return policy. If you are dissatisfied with the product within 30 days of receiving it, whether the product is not as described, there is a quality problem, or you just changed your mind, you can apply for a return. To ensure the resale status of the product, it's important that the returned product be kept in its original packaging, unused, unwashed, and with all original tags and accessories intact.

2. Non-returnable items: For hygiene and safety reasons, custom clothing, underwear, and swimwear are not accepted for return. We recommend that you consider these items carefully before purchasing them. If you have any questions, please get in touch with our customer service team.

3. Return process: When you decide to return a product, please initiate the process by contacting us via email at service@shunnie.com. We will then provide you with a return guide, which includes the return address and any necessary return labels. After we receive and inspect the returned product, and it meets the return conditions, we will confirm and initiate the refund process by email.

4. Refund processing: Refunds are usually processed within ten business days after we receive the returned product and confirm its status. To ensure a transparent and secure process, refunds will be made through your original payment method. Please keep an eye on your account; the refund amount will be automatically returned to your payment account.

5. Return shipping costs: If you return a product due to quality issues or it is not as described, we will cover the return shipping costs. However, if you return a product for personal reasons, you will bear the return shipping costs.

6. Contact us: If you encounter any problems during the return process or have any questions, we are always ready to help. Please Email

service@shunnie.com